News

Ivanti Service Manager

Ivanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management

This is exciting news! Looking forward to reconnect with former Bendata/Frontrage HEAT Consultants that went to the dark side and joined Cherwell!

THE COMBINATION CEMENTS IVANTI’S POSITION AS THE ONLY ENTERPRISE SERVICE MANAGEMENT VENDOR TO OFFER END-TO-END SERVICE AND ASSET MANAGEMENT FROM IT TO LINES OF BUSINESS AND FROM EVERY ENDPOINT TO THE IOT EDGE
SALT LAKE CITY, UT and COLORADO SPRINGS, CO — January 26, 2021 —

Ivanti, Inc., the automation platform that makes every IT connection smarter and more secure, today announced it has signed a definitive agreement to acquire Cherwell Software, a global leader in enterprise service management solutions. The terms of the Cherwell transaction were not disclosed.

Ivanti is acquiring Cherwell to expand the reach of its Neurons platform, providing end-to-end service and asset management from IT to lines of business and from every endpoint to the IoT edge. Ivanti will continue to maintain and invest in both Cherwell and Ivanti service management platforms while working to converge the best aspects of each. Neurons, Ivanti’s hyper-automation platform, accelerates this vision by connecting the Unified Endpoint Management, Security, and Enterprise Service Management solutions and provides a single pane of glass for enterprises to proactively, predictably and autonomously self-heal and self-secure devices, and self-service end users. Upon completion of the transaction, the combined company will continue to be led by Ivanti chairman and CEO Jim Schaper.

“The combination of Cherwell and Ivanti accelerates our innovation at the intersection of unified endpoint management, security, and enterprise service management,” said Schaper. “The blend of our two companies, with strong and complementary product capabilities, will further unlock the potential of our hyper-automation platform to service all IT assets and endpoints in the everywhere enterprise. Together, we will build a deeper and more vertically oriented enterprise service management solution. And Neurons, our AI-powered engine that will ultimately be the center of this transformation, moves us from a point-level solution to a truly integrated platform for our users.”

“We are excited to join Ivanti and help our customers achieve better business outcomes, innovate faster, and digitally transform their businesses with a unified IT management solution,” said Sam Gilliland, chief executive officer, Cherwell. “As it relates to the future of work, Ivanti shares our belief that secure, automated workflows can dramatically change and improve the daily lives of employees while also driving trusted business outcomes. We look forward to continuing to innovate to address the growing market demand for the future of work, giving our customers the critical tools they need to tackle IT challenges associated with the new normal.”

Continue Reading at https://www.ivanti.com/company/press-releases/2021/ivanti-to-acquire-cherwell

HEAT Consultant, HEAT Ticketing System

A True HEAT MacGyver

“I worked with Gregor at Lehigh Cement, implementing the HEAT IT Service Management System. Gregor had developed a Best Practice system for the Frontrange business partner, Avante Solutions, and his experience with HEAT ITSM (now Ivanti Service Manager) was next level. Highly technical and business process focused at the same time, holistic approach, offering the latest solutions, best practice advice, and unique, simple, yet effective solutions to the most complex challenges. A true HEAT MacGyver!

— Jason McGuire | Lehigh Cement| Project Manager

lehigh-cement-headelberg-HEAT-Frontrange-Best-Practice-System-Latest-Solutions-Gregor-Avante-Solutions-implementation-upgrades-now-ivanti-service-manager
HEAT Consultant, Ivanti Consultant

Former Kifinti Solutions Consultant releases a19 UAT Test Scripts Module for Ivanti Best Practices System

Gregor, a former Kifinti Solutions Consultant, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.

Kifinti Solutions Consultant Gregor
Gregor Anton
a19 Consulting
 
“Give me just 19 minutes of your time,
and I guarantee
I will streamline your
Ivanti Service Manager implementation”

Providing HEAT Best Practices and now Ivanti Best Practices, since 1996, with his tested and true implementations and upgrades, Gregor now focuses on his company a19 Consulting which provides Ivanti Professional Services and Ivanti Best Practices.

ivanti-best-practices-by-a19-consulting-ivanti-professional-services http://ivanti.bestpractice.systems
Ivanti Best Practices

Developing, streamlining, best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.

Ivanti Best Practices - UAT Testing - Test Cases - Ivanti Service Manager - Ivanti Asset Manager - HEAT - a19 Consulting - Ivanti Professional Services

a19 UAT Test Scripts Module for Ivanti Service Manager (HEAT)

The a19 UAT Test Scripts module significantly improves your Ivanti Service Manager Implementation, Upgrades, and collaboration internally and with your Ivanti Consultant.

Gone are the days of using Excel for UAT Test Scripts, or worse, heading into darkness without UAT Test Scripts!

Long time Ivanti Consultants, Ivanti Business Partners, and Ivanti Customers alike only dream of having a simple UAT Test tool that cuts their implementation time and cost.

Lets face it, when you’re implementing Ivanti Service Manager, you want to focus on strategy and quick execution. Validation Testing is the #1 problem with most ISM Implementations, upgrades, customizations, and integrations due to a lack of UAT Test Scripts.

The #2 problem is a lack of process. With an average of over 100 test cases, you need a tool that redefines your Ivanti Service Manager Validation Process.

The #3 problem is collaboration. How do you keep your team’s morale up and focused on the key areas for testing when you don’t have a proper UAT Testing System that’s real-time, easy-to-use, and clearly defines key roles, responsibilities, and lets the Subject Matter Experts focus on their area of expertise when you don’t have a proper system?!

On top of that, you need precise, concise, timely, and relevant Test Cases and Results to make informed decision and identify actions needed, all while keeping a bird’s eye view with relevant dashboards, analytics, simplified ISM Change Control, and an executive summary.

Former Kifinti Solutions Consultant - gregor@kifinti.com now focusing on a19 consulting Best Practices and Ivanti Professional Services
“Give me just 19 minutes of your time,
and I guarantee
I will streamline your
Ivanti Service Manager UAT Testing

Contact Gregor at a19 Consulting

and take your UAT Testing to the next level!

Just see what others had to say! Click here to find out.

Ivanti Service Manager, Tips

Password Resets – Incident or Service Request

Incidents (Break/Fix) and Service Requests (New/Change to Service) are often long debated by companies new to ITSM (IT Service Management).

Password Reset Requests do not make the differentiation any easier.  Are they a break/fix or service request?

The subject actually goes much deeper as Incidents are viewed negatively.  More incidents, more issues, higher IT instability.  While Service Requests are positively viewed as a demand for IT services.

HEAT Consultant, Ivanti Consultant, Ivanti HEAT Consultant, Ivanti Service Manager, Tips

Service Request enforcing Task Completion

If you want to enforce completion of tasks (assignments) for Service Requests when a Service Request has been fulfilled or closed then you can use a Validation Rule with the following criteria:

$(Status not in (“Closed”, “Fulfilled”) ||
IsTrueForAllChildren(“ServiceReq#”,
RecId,
“Task#Assignment.ServiceReqAssociatedTask”,
$(Status in (“Completed”, “Cancelled”, “Rejected”))))