Skip to content

HEAT Ticketing System Professional Services since 1996

About Ivanti HEAT Ticketing System Consultant and Developer
Contact Ivanti Consultant
News
HEAT ITSM Podcast
HEAT Best Practices
HEAT Newsletter
a19 Asset Scanner | Android | Apple iOS | Mobile Applications | Ivanti Service/Asset Manager

Contact Ivanti Consultant

Company Name(required)

Your Name(required)

Email(required)

How can I help you?(required)

18.706064 98.981716

Ivanti HEAT Neurons Podcast

Who owns UAT Test Scripts
Ivanti Neurons Tenants - Holy Trinity
Email Summaries
Ivanti Neurons Update
Email: Productivity Tool or Time-Waster?
Common UAT Pitfalls
Ivanti Self Service Portal
What is Regression Testing?
What is the difference between UAT Testing and System Testing?
Introduction to Ivanti Neurons

Ivanti HEAT ITSM Rebranding

Ivanti Neurons is the latest name change and rebranding of Ivanti’s HEAT ITSM Product Line. What was launched as a separate product, “Ivanti Neurons”, and replaced Ivanti Cloud, now has become the new name for the Ivanti HEAT Products for ITSM, ITAM, UEM, etc. You could call it a “shift left name change”. READ MORE

Ivanti to Acquire Cherwell

This is exciting news! Looking forward to reconnect with former Bendata/Frontrage HEAT Employees that went to the dark side and joined Cherwell! As well as former Change Control / Burntsand and present Avante Solutions / Kifinti Solutions Consultants! READ MORE

Ivanti HEAT Consultant | Since 1996

www.IvantiConsultant.com

Ivanti HEAT ITSM Blog

Tenant Review – Holy Trinity
Ivanti Neurons Update
Ivanti Implementation Poll Results as at May 13 2021
Self Service Portal
Error with Linked Field | CONTAINS or FREETEXT predicate on table or indexed view not full-text indexed
What is Ivanti Neurons
Generating Bar Codes
Former Kifinti Solutions Consultant launches Ivanti HEAT ISM Podcast
What are your biggest Ivanti Implementation Obstacles or Challenges?
SCCM Integration fails on 1st attempt, successful on second attempt

Ivanti Blog

EU COVID-19 Vaccine Passport is Certain to Expand QR Code Security Risks June 22, 2021
The European Union has finally lifted the ban on Americans, and travelers from countries within the 27 member EU, that has been in place since early 2020. Travelers within the EU can now download a digital or paper health certificate, or vaccine passport, containing essential information. The EU has no unified COVID-19 tourism or border policy, but has been […]
Ivanti Insights Episode 10: Ransomware: From the '80s Floppy Disk Days to Today June 22, 2021
Today I’m joined by our usual cast, Ivanti’s Chief Security Officer Phil Richards and Senior Director, Product Management, Chris Goettl. We didn’t waste anytime getting into today’s topic of ransomware, but before diving in, I have a question for you: Do you remember floppy disks back in the day? Back in 1989, the first ransomware attack was documented and c […]
The Increasing Popularity of Ransomware Amongst Cybercriminals June 22, 2021
Cybercriminals are becoming increasingly savvy and ransomware attacks have soared over the last decade. A recent PwC UK Cyber Threat Intelligence report revealed a spike in cybersecurity incidents which have significantly affected many organisations that are already dealing with challenges caused by the pandemic. It is likely the increase in the rate of atta […]
Product Newsletter June 2021 June 22, 2021
Product updates and releases covered in this blog: Ivanti Neurons Platform Service and Asset Management Extended Products Group IVANTI NEURONS PLATFORM Ivanti Neurons Q2 Release The Ivanti Neurons Q2 release delivered Interactive Neurons for pre-ticket automation which empowers the service desk analysts and results in reduced ticket volumes into the service […]
ABC’s of UEM – Part 4 June 21, 2021
In my introduction to this blog series, I talked about why Unified Endpoint Manager (UEM) is more relevant than ever before. While reading this blog put your own experiences into perspective with how you and your company were forced to work during COVID-19. R – Remote Control, Remote Access, Remote Workers, Remote Execution, Remote Control Tunnel, Replicati […]
ABC’s of UEM – Part 3 June 17, 2021
In my introduction to this blog series, I talked about why Unified Endpoint Management (UEM) is more relevant than ever before. While reading this blog put your own experiences into perspective with how you and your company were forced to work during COVID-19. N – Neurons, Network Optimization, Network view O – OS Provisioning, Off-network, Offline, on-deman […]
Are You in It to Win It? Optimize Your Warehouse Operations with Future-Proof Technology June 16, 2021
Take a moment if you will. Imagine your typical day at the warehouse. Warehouse workers are buzzing about. Forklifts are driving back and forth down the aisles. Your workers are staying productive, scanning and picking boxes, one after the other. They’ve got their rugged devices and scanners, helping them buzz away, busy as can be. They might still be using […]
Employee Center Stage: The Ultimate Everywhere Workplace Teamwork on the Ivanti Solutions Summit 2021 June 15, 2021
Wow! What a week at the Ivanti Solutions Summit 2021! We had an amazing turnout of 3,728 attendees and over 58% registration attendance rate, far surpassing our goals and industry standards! Amazing work team! The feedback from the attendees has been great so far! Here are some comments directly from our customers, prospects, and partners: “Hello All! Virtu […]
No One Likes Passwords and They are the Leading Cause of Data Breaches June 15, 2021
Did you hear about the latest data breach caused by a stolen password? Technically, it was a user account security token used by the malicious cyber threat actors to gain initial access into the company’s chat workspace. Once on the IT chat channel, the threat actors impersonated an employee and then used a simple social engineering tactic to trick an IT sup […]
ABC’s of UEM – Part 2 June 15, 2021
In my introduction to this blog series, I talked about why Unified Endpoint Management (UEM) is more relevant than ever before. In this second part of the ABC’s of UEM series I will talk about the next set of letters and how they tie into Ivanti. While reading this blog put your own experiences into perspective with how you and your company were forced to wo […]
Ivanti and BT Work Together to Secure and Service Mobile Assets Through Hyper-Automation June 15, 2021
The world is constantly changing all around us, and the number of endpoints that organizations are using has increased significantly. Dan O’Boyle, Global Director from Ivanti, believes that there has been a sharp increase in more critical workplace devices needing to be connected and communicating while generating more data. To secure and service these chang […]
ABC’s of UEM – Part 1 June 14, 2021
In my introduction to this blog series, I talked about why Unified Endpoint Management (UEM) is more relevant than ever before. In this first part I will talk about the first few letters and how they tie into Ivanti. While reading this blog, put your own experiences into perspective with how you and your company were forced to work during COVID-19. A – Analy […]
ABC’s of UEM – Introduction June 14, 2021
I’d like to introduce myself before I get into what UEM is and why YOU need to implement Ivanti’s Unified Endpoint Management (UEM) to enable your Everywhere Workplace. My name is Dave Fiske, I’ve been in the EUC (End User Computing) space for more than 20 years as an engineer, architect and most recently as a sales engineer. You can also find me on Twitter […]
Wall Street Journal Predicts Dire Cybersecurity Days Ahead, Endorses Zero Trust June 10, 2021
Let’s be honest for a second. This is a corporate blog. Yes, we aim to provide our readers with actionable, educational information. And, yes, we strive for complete transparency. But, at the end of the day, we understand if you’re skeptical of some of what’s written here. We’re a business, not a news publication, and it’s impossible for us to be completely […]
Service Management: Firefighting and Fire Prevention June 10, 2021
In the face of major disruptive change, the organizations that succeed are those that do more than just react to new circumstances. They evolve. When it comes to addressing the unprecedented challenges that have emerged in 2020 and 2021, the most successful IT teams have risen and will continue to rise to the occasion by recognizing the need for a proactive […]
Exciting Announcements at WWDC21! June 9, 2021
Apple has made an exciting announcement at its WWDC21 keynote on Monday, including a lot of upgrades on iOS 15, the new macOS Monterey, big improvements to FaceTime, and more. Among the new features and upgrades, we are most excited about Declarative Device Management (DDM), which we believe will have a major impact on the future of device management. One of […]
Splunk Connector for Ivanti Device Control - Now Available! June 9, 2021
Ivanti Device Control is all about securing your endpoints while also providing a detailed overview to quickly identify weak links in your environment. The latter has now become much simpler and quicker to perform! Our new Splunk connector enables you to connect directly to your Ivanti Device Control environment, feeding in all reported events and showing yo […]
That’s a Wrap on the Ivanti Partner Summit 2021! June 9, 2021
It has been an exciting week at the Ivanti Solutions Summit 2021, and on this final day we switched gears and put all focus on our partners at the Ivanti Partner Summit. Our global partner network has grown tremendously – especially in the last year – and today we have more than 2,000 global partners. We are working hard toward a goal of being One Ivanti wit […]
June Patch Tuesday 2021 June 8, 2021
Microsoft has just released the June Patch Tuesday updates and it is a hot one! There are 49 unique vulnerabilities, six of which have been detected in exploits in the wild. Many of the exploited vulnerabilities are only rated as Important and have lower CVSSv3 base scores, which can cause them to be missed in prioritization in some organizations. This bring […]

Ivanti HEAT ITSM Status Update

Ivanti Service Manager 2021.2 Upgrade - Ireland STG June 29, 2021
THIS IS A SCHEDULED EVENT Jun 29, 02:00 - 06:00 UTCJun 22, 05:09 UTCScheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in Ireland STG.ImpactDuring the maintenance window, all tenants will be offline and unavailable.Maintenance WindowStart Date/Time: June 29, 2021 02:00 UTC>>End Date/Time: June 29, 2021 06:00 […]
June 2021 Security Updates - LDX PRD June 27, 2021
THIS IS A SCHEDULED EVENT Jun 27, 03:00 - 07:00 UTCJun 24, 16:57 UTCScheduled - We will be performing Security Updates for June 2021 on LDX PRD Landscape.Please be aware that Tenants will not be available to use and Users will get an connection interruption to ServiceDesk Console/WebAccess/BridgeIT during the mentioned period.
June 2021 Security Updates - ORE/WAZ PRD June 26, 2021
THIS IS A SCHEDULED EVENT Jun 26, 07:30 - 11:30 UTCJun 24, 16:50 UTCScheduled - We will be performing Security Updates for June 2021 on ORE/WAZ PRD Landscape.During the noted period, Tenants will remain online and available. Users might experience minor latency or be logged out of their current session during the deployment.
June 2021 Security Updates - NVF STG/UAT [FedRAMP] June 26, 2021
THIS IS A SCHEDULED EVENT Jun 26, 04:00 - 08:00 UTCJun 24, 17:01 UTCScheduled - We will be performing Security Updates for June 2021 on NVF STG/UAT Landscape.During the noted period, Tenants will remain online and available. Users might experience minor latency or be logged out of their current session during the deployment.
June 2021 Security Updates - NSZ PRD June 25, 2021
THIS IS A SCHEDULED EVENT Jun 25, 11:00 - 15:00 UTCJun 24, 16:38 UTCScheduled - We will be performing June 2021 Security Updates on NSZ PRD Landscape.During the noted period, Tenants will remain online and available. Users might experience minor latency or be logged out of their current session during the deployment.
June 2021 Security Updates - LDX STG June 25, 2021
THIS IS A SCHEDULED EVENT Jun 25, 08:30 - 12:30 UTCJun 24, 17:05 UTCScheduled - We will be performing Security Updates for June 2021 on LDX STG Landscape.Please be aware that Tenants will not be available to use and Users will get an connection interruption to ServiceDesk Console/WebAccess/BridgeIT during the mentioned period.
Ivanti Service Manager 2021.2 Upgrade - North Virginia STG June 25, 2021
THIS IS A SCHEDULED EVENT Jun 25, 04:30 - 08:30 UTCJun 22, 05:06 UTCScheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in North Virginia STG. Impact During the maintenance window, all tenants will be offline and unavailable. Maintenance Window Start Date/Time: June 25, 2021 04:30 UTC>> End Date/Time: June 25, […]
June 2021 Security Patch Updates - FFZ STG June 24, 2021
Jun 24, 04:30 UTCCompleted - The scheduled maintenance has been completed.Jun 24, 00:30 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 23, 23:00 UTCScheduled - We will be performing Security Updates for June 2021 on FFZ STG Landscape.During the noted period, Tenants will remain online and available. […]
Service Degradation - ORE STG June 23, 2021
Jun 23, 16:01 UTCResolved - This incident has been resolved.Jun 23, 15:55 UTCMonitoring - A fix has been implemented and we are monitoring the results.Jun 23, 15:52 UTCIdentified - The issue has been identified and a fix is being implemented.Jun 23, 15:47 UTCInvestigating - We’re investigating the cause and will provide an update as soon as possible. […]
June 2021 Security Patch Updates - WAZ/ORE STG June 23, 2021
Jun 23, 12:00 UTCCompleted - The scheduled maintenance has been completed.Jun 23, 08:02 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 23, 07:58 UTCScheduled - During the noted period, Tenants will remain online and available. Users might experience minor latency or be logged out of their current ses […]
June 2021 Security Patch Updates - NSZ STG June 22, 2021
Jun 22, 17:30 UTCCompleted - The scheduled maintenance has been completed.Jun 22, 13:30 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 22, 13:27 UTCScheduled - We will be performing Security Updates for June 2021 on NSZ STG Landscape.During the noted period, Tenants will remain online and available. […]
Service Manager 2021.2 Upgrade - Oregon STG June 22, 2021
Jun 22, 09:30 UTCCompleted - The scheduled maintenance has been completed.Jun 22, 04:30 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 17, 15:54 UTCScheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in ORE STGImpactDuring the maintenance window, all tenants […]
Service Manager 2021.2 Upgrade - NSZ (Sydney) STG June 21, 2021
Jun 21, 16:30 UTCCompleted - The scheduled maintenance has been completed.Jun 21, 13:45 UTCUpdate - Scheduled maintenance extended by 2 hours. We will update once completed.Jun 21, 13:41 UTCUpdate - Scheduled maintenance is still in progress. We will provide updates as necessary.Jun 21, 10:30 UTCIn progress - Scheduled maintenance is currently in progress. W […]
Service Degradation on NVZ STG June 21, 2021
Jun 21, 06:46 UTCResolved - This incident has been resolved.Jun 21, 06:31 UTCMonitoring - A fix has been implemented and we are monitoring the results.Jun 21, 06:11 UTCIdentified - The issue has been identified and a fix is being implemented.Jun 21, 06:06 UTCInvestigating - We are currently investigating this issue.
Service Manager 2021.2 Upgrade - Frankfurt STG June 20, 2021
Jun 20, 07:35 UTCCompleted - The scheduled maintenance has been completed.Jun 20, 05:42 UTCUpdate - Window extended by 2 hours.Jun 20, 02:30 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 15, 11:15 UTCScheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in Fr […]
Insecure TLS versions Disablement for Tenant Incoming Connections - NSZ STG/UAT/PRD June 18, 2021
Jun 18, 11:30 UTCCompleted - The scheduled maintenance has been completed.Jun 18, 09:30 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 17, 12:59 UTCScheduled - As part of Security precautions, All the Insecure TLS versions prior to TLSv1.2 will be blocked for all the Tenant Inbound Connections to NSZ […]
Insecure TLS versions Disablement for Tenant Incoming Connections - LDZ STG/UAT/PRD June 18, 2021
Jun 18, 06:30 UTCCompleted - The scheduled maintenance has been completed.Jun 18, 04:30 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 17, 13:02 UTCScheduled - As part of Security precautions, All the Insecure TLS versions prior to TLSv1.2 will be blocked for all the Tenant Inbound Connections to LDZ […]
Ivanti Service Manager - ORE UAT Maintenance June 17, 2021
Jun 17, 14:38 UTCCompleted - The scheduled maintenance has been completed.Jun 17, 10:39 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 17, 10:36 UTCScheduled - Ivanti will be performing Maintenance Activity To Debug Workflow Issue in Oregon Staging Landscape.ImpactDuring the maintenance window, Orego […]
Ivanti Service Manager - ORE UAT Maintenance June 17, 2021
Jun 17, 10:30 UTCCompleted - The scheduled maintenance has been completed.Jun 17, 08:30 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 17, 06:31 UTCScheduled - Ivanti will be performing Maintenance Activity To Debug Workflow Issue in Oregon Staging.ImpactDuring the maintenance window, Oregon UAT tena […]

Ivanti HEAT ITSM Podcast

Who owns UAT Test Scripts June 17, 2021
This Ivanti Service Manager (HEAT ISM) Podcast Episode clears up some misconceptions about UAT Test Scripts and is based on my blog post from February 18, 2021 which you can visit at https://ivantiservicemanagerconsultant.wordpress.com/2021/02/18/who-owns-uat-test-scripts/
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide
Ivanti Neurons Tenants - Holy Trinity June 8, 2021
On-Premise (Self hosted) and Cloud Ivanti Neurons, Ivanti Service Manager (ITSM), and Ivanti Asset Manager (ITAM) customers have 3 tenants (environments) that I like to call the "Holy Trinity". https://blog.a19consulting.com STG - Stage Environment for Development and System Testing by the Ivanti Consultant / Administrator only UAT - User Acceptanc […]
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide
Email Summaries June 1, 2021
It is no secret that I strongly believe Email is a productivity tool from the last century and recommend against enabling one-off email notifications unless absolutely necessary. A much better way and extremely advanced configuration is to create email summaries. Do you have an Ivanti Podcast Topic or Question? Submit it at podcast.a19consulting.com
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide
Ivanti Neurons Update May 28, 2021
Ivanti Neurons is the latest name change and rebranding of Ivanti’s Product Line. What was launched as a separate product, “Ivanti Neurons”, and replaced Ivanti Cloud, now has become the new name for the Ivanti Products for ITSM, ITAM, UEM, etc. You could call it a “shift left name change”. for more information visit neurons.a19consulting.com
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide
Email: Productivity Tool or Time-Waster? May 25, 2021
This podcast is based on the Ivanti HEAT ISM Blog Post of the same title. Do you have an Ivanti Podcast Topic or Question? Submit it at podcast.a19consulting.com
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide
Common UAT Pitfalls May 18, 2021
This Ivanti Service Manager (HEAT ISM) podcast is the audio portion of the video created on February 18, 2021. The full blog post and video can be viewed here: https://ivantiservicemanagerconsultant.wordpress.com/2021/02/18/common-uat-pitfalls/
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide
Ivanti Self Service Portal May 12, 2021
One of the most under utilized features of Ivanti Service Manager (HEAT Call Logging System) is the Self Service Portal. Some organizations are hesitant to roll out Self Service, other companies simply don't know where to start, and then there is the huge price tag from Ivanti Business Partners that lack a consultative approach and are prone to utilize […]
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide
What is Regression Testing? May 11, 2021
In this Ivanti Service Manager (HEAT ISM) Podcast Episode we will look at Regression Testing. This is the audio portion of the video for my blog post created October 1, 2020. https://ivantiservicemanagerconsultant.wordpress.com/2020/10/01/what-is-regression-testing-ivanti-best-practices/
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide
What is the difference between UAT Testing and System Testing? May 10, 2021
This Ivanti Service Manager (HEAT ISM) Podcast Episode focuses on the difference between UAT Testing and System Testing. This is the audio portion of my You Tube Video from October 6, 2020. For more great content be sure to check my blog at https://ivantiservicemanagerconsultant.wordpress.com
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide
Introduction to Ivanti Neurons May 5, 2021
What is Edge Computing? Shift Left Paradigm? Ivanti Neurons? Nirvana vs Realistic Expectation This podcast is based on the Ivanti HEAT ITSM Blogpost found here: https://ivantiservicemanagerconsultant.wordpress.com/2021/05/05/introduction-to-ivanti-neurons/ What are your thoughts? Are you an Ivanti Neurons customer or prospect? Please share your thoughts […]
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide
Ivanti Bar Code Scanning for Assets, Packing Slips, and more April 29, 2021
What is Barcode Scanning? How to use Bar Code Scanners with Ivanti Service and Asset Manager? What is available out of the box and how can you take your implementation to the next level with the a19 Asset Scanner Wizard? Scanning Assets with Ivanti Service Manager and Ivanti Asset Manager just got easier! No expensive clunky hardware required! All you need […]
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide
Ivanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management April 26, 2021
This is exciting news! Looking forward to reconnect with former Bendata/Frontrage HEAT Employees that went to the dark side and joined Cherwell! As well as former Change Control / Burntsand and present Avante Solutions / Kifinti Solutions Consultants! This episode is also available as a blog post: https://ivantiservicemanagerconsultant.wordpress.com
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide
What is User Acceptance Testing (UAT)? April 22, 2021
This Ivanti Service Manager (HEAT ISM) podcast episode focuses on UAT, Test Cases, Scripts, common UAT mistakes and problems, and how to overcome them. This is the audio portion of the video on the same subject, published September 17, 2020, that you might have seen here at https://ivantiservicemanagerconsultant.wordpress.com/2020/09/17/what-is-user-accepta […]
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide
Ivanti Service Manager Implementation Milestones April 21, 2021
Today's Ivanti Service Manager podcast is on the topic of Ivanti Service Manager (HEAT) Milestones which are the basis of Ultimate Ivanti HEAT Implementation Success Factors! Be sure to visit my blog at https://ivantiservicemanagerconsultant.wordpress.com/ for more great content
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide
Former Kifinti Solutions Consultant releases a19 UAT Test Scripts Module for Ivanti Best Practices System April 21, 2021
This episode is also available as a blog post: https://ivantiservicemanagerconsultant.wordpress.com Gregor, a former Kifinti Solutions Consultant, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to best practices going back over 24 years with the HEAT and now Iv […]
Ivanti Service Manager Consultant & Developer | Since 1996 | Worldwide

Wir sprechen auch Deutsch!

Ivanti HEAT Consultant

ivantiheatitsmitamconsultant

Ivanti HEAT ITSM ITAM Consultant US Canada | UK Europe | Asia | Australia New Zealand Best Practices & Latest Solutions

View Full Profile →

Create a free website or blog at WordPress.com.

Create your website with WordPress.com

Get started

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy